Office Manager

Detroit, MI
Full Time
Operations Department
Mid Level

SUMMARY

The Office Manager works closely with the Operations Manager to ensure the day-to-day business operations of the organization runs smoothly including managing the finances, human resources and office operation functions while providing administrative support to our small firm.  The Office Manager will be proactive, an exceptional communicator, have great customer service skills, is highly organized, detail-oriented, comfortable with new challenges, and have the ability to work independently and within a team.

 

ESSENTIAL JOB FUNCTIONS

Financial Administration: 

  • Manage and administer the Finance, AR/AP, Recordkeeping and Purchasing activities
  • Maintain the accurate recording of entries in QuickBooksOn Line
  • Verifying receipts, invoices and payments for accuracy and consistency
  • Execute bank transfers in line with the profit first model
  • Prepare and run payroll including processing expense and mileage reimbursements, and commissions
  • Regularly troubleshoots financial discrepancies and proposes solutions for process improvements
  • Collaborate with financial professional partners and fulfill all requests

Human Resources:

  • Manage employee files and reporting in our HR software
  • Facilitate employee onboarding and offboarding processes with our professional  HR partner
  • Manage employee benefit plans and lead employee review process

Office Operations:

  • Manage software subscriptions and work with professional IT partners to meet the needs of the team
  • Oversee procurement specialist in ordering, tracking, scheduling deliveries, and claims
  • Support CEO with scheduling, email management, and other administrative tasks
  • Oversee design intern in project management and administrative tasks
  • Oversee and/or execute general office management tasks, including managing office supplies, designer resource library, and vendors

Lead Management:
  • Manage lead and client onboarding process including responding to inquiries by phone and email,  preparing contracts and invoices, creating profiles in the client portal, and procurement software
  • Collaborate with marketing team on sales strategy for lead generation
 

Other:

  • Works harmoniously and collaboratively with team members to accomplish agency objectives.
  • All other duties as assigned
 

EDUCATIONAL REQUIREMENTS 

  • Bachelor’s Degree in Administration, Office Management, Finance, or related field, or work experience in office management required.
 

EXPERIENCE REQUIREMENTS

  • Two to five (2-5) years of related experience in finance, operations, or administration.
  • Experience in customer service is a plus.
  • Mastery of accounts payable and receivable processes.
  • Knowledge of Generally Accepted Accounting Principles.
 

SOFTWARE EXPERIENCE

  • Knowledge of relevant accounting software and Proficiency in QuickBooks Online required.
  • Proficient in data entry
  • Proficient in Microsoft Office/Excel
 

REQUIRED ABILITIES 

  • Act independently
  • Initiate, and motivate self and others
  • Analyze data
  • Block scheduling
  • Analyze situations
  • Manage and work under pressure
  • Attend to details
  • Prioritize, multi-task and organize work
  • Communicate verbally & in writing
  • Problem-solve
  • Concentrate
  • Think creatively
  • Empathize
  • Work without supervision
  • Identify problems
  • Guide the work of others
  • Possess a professional friendly demeanor
  • Ability to motivate others
 

REQUIRED SKILLS 

  • Relationship management and exemplary customer service
  • Organize work to maximize productivity
  • Actively listen to fully understand circumstances
  • Utilize Concetti calendar system & block scheduling 
  • Demonstrate strong interpersonal communication skills
  • Resolve conflicts to facilitate goal achievement
  • Collaborate with others to maximize innovation and effectiveness
  • Use empathy to understand the point of view of others
  • Communicate ideas, thoughts, knowledge, and information to foster clarity and engage others
  • Respond effectively to sensitive inquiries or complaints
  • Consider multiple costs and benefits when problem solving to arrive at most effective decision
  • Resolve issues using conflict management skills
  • Focus on details to reduce errors and increase efficiency
  • Exercise tact, discretion, and diplomacy
  • Plan Work/Manage time effectively to ensure all work is completed timely and effectively
  • Manage multiple priorities and demands within established requirements
 

REPORTS TO 

  • Operations Director
 

ESSENTIAL PHYSICAL REQUIREMENTS 

  • Ability to: Ascend or Descend – Ability to move on an incline or decline, Lifting at least thirty (30) pounds or more, Hearing, Standing, Walking, Reaching, Bending, Twisting, Grasping/Finger manipulation, Discerning colors, Visual acuity, Hand dexterity, Sitting
 

WORK ENVIRONMENT 

  • Indoor environments in a climate-controlled building
  • Standard office environment 
  • Infrequent exposure to dust, debris and loud noises related to construction zones
  • Must have high-speed internet access and access to quiet, well-kept space per Remote Work guidelines
 

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under their supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.


 
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